These figures include demonstration data.

Cyber Behaviour Benchmark

Belgium. This is the live view: it changes as people complete the scan, so it is not for quoting.

The question, exactly as 3,832 people saw it

What is the first thing to do if a computer seems to be infected with a virus?
Send an email to the IT department and wait for a reply
14%
Change your password on the affected accounts
14%
Disconnect it from the internet and contact IT correct
44%
Shut the computer down straight away
13%
I don't know what to do
14%
The full spread of answers, not just right and wrong. 14% chose "I don't know what to do", which is a different group from the people who confidently picked a wrong answer: one needs teaching, the other needs correcting. Everyone answered in their own language; the English wording is shown here.

What a participant was told

The feedback shown after answering, verbatim:
Disconnecting from the internet limits malware spreading across the network or contacting the attackers, which is typical of ransomware. Contacting the IT department next lets the incident be handled quickly.
The workgroup wrote these. Showing them beside the national result is how the questionnaire stays theirs.

Where it is weakest

Share who got it wrong, by group. Only groups with enough people and enough organisations appear.
GroupAnswer wrongPeople
Other sector64%352
Education sector63%329
Manufacturing sector59%488
Technology sector57%428
50 to 249 size57%1,251
250 or more size57%1,886
Belgium, everyone56%3,832
Professional services sector56%486
2 to 9 size56%55
Public sector sector55%192
Healthcare sector53%402
Retail sector53%410
Insurance sector52%416
10 to 49 size52%608
Financial services sector49%329
Just me size47%32
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