Retail

out of 100 · Patchy

25 organisations · 410 responses

The three things the scan measures

What people see

What people do

What people know

Belgium: 55 / 59 / 50, in the same order.

Against Belgium, by topic

Strongest topic	Internet surfing 5 above the national line
Weakest topic	Account segregation 2 above the national line

Where retail organisations sit

The 19 organisations of the 25 here where at least 5 people have finished, so they have a score of their own.

6121

Exposed, 0-49 · 6 organisationsPatchy, 50-69 · 12 organisationsAware, 70-84 · held backResilient, 85-100 · none yetHeld back, 1 organisation

Exposed, 0-49. Safe habits are the exception rather than the rule. What protects this organisation is mostly its technology, not what its people do day to day.

Patchy, 50-69. Good habits exist but they are uneven: strong in some people and some topics, absent in others. A Patchy organisation is not careless, it is unmanaged.

Aware, 70-84. Safe habits are normal for most people most of the time, and the remaining gaps are specific rather than general.

Resilient, 85-100. Safe habits hold up under pressure, including among people who are busy, new, or being rushed by someone else.

Held back. Where fewer than 5 organisations sit in a band we do not give the number, because it would point at particular employers. Those bands are shown together as one segment.

Retail by size

The same group, split by how many people the organisation employs.

Just me

–

2 to 9

–

10 to 49

50 50 to 249

56 250 or more

Held back, each needing at least 5 organisations and 20 people: Just me (3 organisations, needs 5), 2 to 9 (3 organisations, needs 5).

Anything held back on the front page stays held back here.

Every question, for Retail

Share of people whose own answer puts them at risk, or who got the knowledge question wrong. Lower is better in both columns. Each question opens its own page.

Question	Here	Belgium	Difference
Confidential information left in the open	7%	7%	0 level
A colleague's unlocked screen	6%	6%	0 level
A password written down	8%	7%	1 worse
Confidential files sent unprotected	7%	6%	1 worse
Company information on social media	10%	7%	3 worse
Work sent from a private account	6%	6%	0 level
Checking links before clicking	20%	26%	6 better
Reporting suspicious messages	23%	27%	4 better
Multi-factor authentication	11%	16%	5 better
Password reuse	20%	24%	4 better
Anonymising before using AI tools	23%	26%	3 better
Working from a public place	21%	23%	2 better
Forwarding work files to a personal account	5%	6%	1 better
Family or friends using a work device	7%	6%	1 worse
Trusted app stores	18%	25%	7 better
Challenging an unknown visitor	18%	26%	8 better
Backing up critical data	17%	26%	9 better
Reviewing who has access	17%	26%	9 better
Sharing files the approved way	20%	25%	5 better
Checking AI answers	18%	25%	7 better
Phone number spoofing	40%	43%	3 better
Phishing from real accounts	39%	44%	5 better
Reading a link	54%	60%	6 better
Spotting the real domain	52%	56%	4 better
A computer that may be infected	53%	56%	3 better
What HTTPS does	43%	50%	7 better
AI chat history	40%	43%	3 better
Internal or confidential	54%	56%	2 better
An unexpected MFA prompt	40%	43%	3 better
After denying a prompt	47%	51%	4 better

Get a report of your own, and for organisations in Belgium see how yours compares on this. Free, about six minutes per person.See where you stand